Shipping Policy
Order Processing Time
Orders placed between 09.00-18.00 on weekdays are generally delivered to cargo on the same day or the next business day.
In case of any problems or additional processing requirements, your order will be shipped within 3 business days at the latest.
Orders placed on weekends or public holidays are processed on the next business day.
Shipping Company and Tracking Information
Your orders are shipped via contracted cargo companies.
When the products are delivered to the cargo, your tracking number will be shared via e-mail or SMS.
Delivery Time
Delivery time varies by region, but is usually delivered within 2-5 business days.
Our company is not responsible for delays caused by the cargo company or adverse weather conditions.
Shipping Fee
For orders over a certain amount (for example, over 500 TL), we may cover the shipping cost. This amount may vary depending on seasonal campaigns.
For orders not included in the relevant campaign, the shipping fee is the responsibility of the buyer.
Damaged or Missing Product
It is recommended that you check the package before accepting the shipment.
If you notice any damage to the product or package, be sure to draw up a report and do not accept the cargo.
In case of damaged or missing products, please contact our customer service as soon as possible.
Address Information and Changes
Make sure you enter your address and contact information correctly when placing your order.
It may not be possible to change the address after the order has been shipped.
Additional shipping costs that may occur due to incorrect address or missing information will be reflected on the buyer.
Damaged or Missing Product
For detailed information about return or exchange processes, please review our [Return Policy].
Our company takes responsibility for errors that occur during shipping and provides the necessary guidance.