Consumer Rights – Withdrawal – Cancellation Return Conditions
**GENERAL (GENEL)**
1. By placing an electronic order through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
2. Buyers (hereinafter referred to as “the Buyer”) are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette 27.11.2014/29188), as well as other applicable laws in force, regarding the sale and delivery of the products purchased.
3. Product shipment costs, including cargo fees, shall be borne by the Buyer.
4. Each product purchased must be delivered to the person and/or organization indicated by the Buyer at his/her specified address within a maximum legal period of 30 days. If the product is not delivered within this period, the Buyer may terminate the contract.
5. The purchased product must be delivered completely and in conformity with the specifications stated in the order, and, if available, accompanied by documents such as a warranty certificate and user manual.
6. If the sale of the purchased product becomes impossible, the seller (“Satıcı”) must notify the Buyer in writing within 3 days from the date on which the seller becomes aware of this situation. In this event, the total amount paid must be refunded to the Buyer within 14 days.
---
### IF THE PURCHASE PRICE IS NOT PAID (SATIN ALINAN ÜRÜN BEDELİ ÖDENMEZ İSE)
7. If the Buyer does not pay for the purchased product or cancels the payment in the bank records, the obligation of the Seller to deliver the product ends.
---
### PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD (KREDİ KARTININ YETKİSİZ KULLANIMI İLE YAPILAN ALIŞVERİŞLER)
8. After the product has been delivered, if it is determined that the Buyer’s credit card was used unlawfully by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product to the Seller within 3 days, with the shipping costs borne by the Seller.
---
### IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS (ÖNGÖRÜLEMEYEN SEBEPLERLE ÜRÜN SÜRESİNDE TESLİM EDİLEMEZ İSE)
9. If circumstances unforeseen by the Seller arise (force majeure) and the product cannot be delivered on time, the Buyer shall be informed. The Buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of the delivery until the obstacle is resolved. If the Buyer cancels the order:
- If the payment was made in cash, the amount will be refunded to the Buyer in cash within 14 days from the cancellation.
- If the Buyer paid by credit card and cancels, the price of the product will be refunded to the bank within 14 days from the cancellation, but the bank may take 2–3 weeks to transfer it to the Buyer’s account.
---
### BUYER’S OBLIGATION TO INSPECT THE PRODUCT (ALICININ ÜRÜNÜ KONTROL ETME YÜKÜMLÜLÜĞÜ)
10. The Buyer must inspect the goods/services before taking delivery; goods/services that are damaged or defective (e.g., crushed, broken, torn packaging) should not be accepted from the shipping company. Once the goods/services are received, it is assumed that they are in good condition. After delivery, the Buyer must carefully preserve the goods/services. If the Buyer intends to exercise the right of withdrawal (“cayma hakkı”), the goods/services must not be used. The product, along with the invoice, must be returned.
---
### RIGHT OF WITHDRAWAL (CAYMA HAKKI)
11. From the date of delivery of the purchased product to the Buyer or to the person/organization indicated by the Buyer, the Buyer has the right to notify the Seller (using the contact information below) within 14 (fourteen) days and may withdraw from the contract without bearing any legal or penal liability and without providing any reason.
12. CONTACT DETAILS FOR SELLER NOTIFICATION OF WITHDRAWAL:
- **COMPANY (Şirket):** Lunaev
- **NAME/TITLE (Adı/Unvanı):** Yüksel BORAL
- **ADDRESS (Adres):** Atatürk mah. 357 Sk. No:37 Daire:10 Akhisar/Manisa/Türkiye
- **EMAIL (E-posta):** destek@lunaev.shop
- **TEL (Tel):** +90 554 297 1008
---
### PERIOD OF THE RIGHT OF WITHDRAWAL (CAYMA HAKKININ SÜRESİ)
13. If the purchase is for a service, the 14-day period begins on the date the contract is signed. The Buyer cannot exercise the right of withdrawal for services that have started, with the Buyer’s consent, before the end of the withdrawal period. The Buyer acknowledges awareness of the right of withdrawal through the Distance Contracts and Cancellation Terms and places the order with full knowledge of the withdrawal terms.
14. Costs incurred while exercising the right of withdrawal shall be borne by the Seller.
15. For the right of withdrawal to be exercised within the 14-day period, the Buyer must provide written notice to the Seller via registered mail, fax, e-mail, or other method specified by the Seller, and the product must remain unused in accordance with the provisions on “Products for which the Right of Withdrawal Cannot Be Used.”
---
### EXERCISING THE RIGHT OF WITHDRAWAL (CAYMA HAKKININ KULLANIMI)
16. The invoice of the product delivered to the third party or to the Buyer must also be returned (if the invoice for the returned product was issued in the name of a company, the return must be accompanied by the return invoice issued by that company. If a return invoice is not provided, the return cannot be completed).
17. The return form, the box, packaging, and any standard accessories for the product to be returned must be delivered completely and without damage.
---
### RETURN CONDITIONS (İADE KOŞULLARI)
18. From receiving the withdrawal notice, the Seller is obliged to return the total price and any documents that put the Buyer under debt within a maximum period of 10 days and to accept the return of the product within 20 days.
19. If, due to the Buyer’s fault, there is a decrease in the value of the goods or if returning them is impossible, the Buyer must compensate the Seller for damages proportionate to the Buyer’s fault. However, the Buyer shall not be liable for changes or deterioration that occur due to proper use of the product within the withdrawal period.
20. If exercising the right of withdrawal causes the total amount of a promotional offer organized by the Seller to drop below the campaign limit, the discount obtained under said promotion will be canceled.
---
### PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED (CAYMA HAKKI KULLANILAMAYACAK ÜRÜNLER)
21. Products prepared upon the request or clearly in accordance with the personal needs of the Buyer, or which are not suitable for return, such as underwear bottoms, swimwear or bikini bottoms, makeup products, single-use items, products possibly subject to spoilage, or products approaching their expiration date, items which cannot be returned once their packaging is opened by the Buyer for health or hygiene reasons, products that become inseparable by nature after being mixed with other items post-delivery, periodicals such as newspapers and magazines not within a subscription agreement, services instantly performed in an electronic environment or intangible products immediately delivered to the consumer, and audio or video recordings, books, digital content, software, data recording, data storage devices, and computer consumables whose packaging is opened by the Buyer cannot be returned in accordance with the Regulation. Further, the right of withdrawal cannot be exercised for services that have started — with the consumer’s approval — before the end of the withdrawal period.
22. Cosmetic and personal care products, underwear, swimsuits, bikinis, books, reproducible software and programs, DVDs, VCDs, CDs, and tapes, as well as stationery consumables (toner, cartridges, ribbons, etc.) can only be returned if their packaging is unopened, untested, undamaged, and unused.
23. Pursuant to the following distance contract regulations, products for which the right of withdrawal cannot be exercised include:
- Products made in line with the consumer’s requests or personal needs.
- Products that may deteriorate quickly or are likely to expire.
- Products whose packaging, tape, seal, or protective elements have been opened after delivery and which cannot be returned for health or hygiene reasons.
- Products that have been mixed with others after delivery and cannot be separated due to their nature.
- Physical books, digital content, and computer consumables whose packaging, tape, or seal was opened after delivery.
- Services that must be performed on a certain date or during a certain period (e.g., accommodation, moving services, car rental, catering, and leisure activities).
- Services performed instantly in an electronic environment or intangible products delivered to consumers immediately.
---
### DEFAULT AND LEGAL CONSEQUENCES (TEMERRÜT HALİ VE HUKUKİ SONUÇLARI)
24. If the Buyer uses a credit card to make payments and falls into default, the Buyer accepts, declares, and undertakes that he/she will pay interest under the credit card agreement with the bank that issued the card, and will be liable to the bank. In such a case, the relevant bank may initiate legal proceedings and request any expenses and attorney fees from the Buyer. In any event, should the Buyer default on his/her debt, the Buyer accepts that he/she will compensate the Seller’s losses and damages resulting from the late payment.
---
### PAYMENT AND DELIVERY (ÖDEME VE TESLİMAT)
25. On our website, you can use your credit cards for an online single payment or in installments. At the end of your order process online, the total amount will be charged to your credit card.